Understand how returns work for ChargeXFinder's digital services, wallet credits, and charging
session bookings.
Effective Date: 19 June 2026
01 Nature of Services
ChargeXFinder is a digital platform that provides EV charging station discovery, slot booking,
navigation, in-app wallet services, and a host-your-charger marketplace. All transactions on the Platform are
for digital services and virtual credits — no physical goods are sold, shipped, or delivered.
Important: Since ChargeXFinder is a purely digital service with no physical product delivery,
traditional "return" policies for physical goods do not apply. This document explains how we handle reversals,
adjustments, and credit restoration for our digital services.
02 Digital Services — No Physical Returns
As a digital-only platform:
There are no physical products to return, exchange, or replace.
The app is available as a free download on Google Play and Apple App Store.
Uninstalling the app does not automatically cancel your account or entitle you to a refund of wallet
credits.
App subscriptions (if any in the future) are managed through the respective app store and are subject to
their return and refund policies.
03 Wallet Credits
ChargeXFinder operates on an in-app wallet system where users top up credits (CR) used for booking charging
slots and paying for charging sessions.
3.1 Unused Wallet Credits
Unused wallet credits can be refunded to the original payment method, subject to the terms outlined in our
Refund & Cancellation Policy.
Promotional or bonus credits (e.g., welcome bonus, referral credits) are non-refundable and
cannot be converted to cash.
3.2 Used Wallet Credits
Credits that have been consumed for completed charging sessions are non-returnable.
Credits deducted for confirmed and utilised bookings cannot be reversed.
04 Charging Session Bookings
Slot bookings on ChargeXFinder involve a small credit fee to hold a 15-minute (or longer) charging window
at a station. The return/reversal policy for bookings is as follows:
Unused Booking (cancelled before the slot time): Credits may be fully or partially restored
to your wallet depending on how far in advance you cancel. See our Refund & Cancellation Policy for exact timelines.
No-Show: If you do not arrive for your booked slot and do not cancel in advance, the
booking credits are forfeited.
Station-Side Cancellation: If a host cancels your booking or the station is unavailable due
to a fault on their end, your booking credits will be fully restored automatically.
Technical Failure: If a booking fails due to a system error on our platform, credits will
be reversed within 24-48 hours.
05 Return Eligibility Summary
Scenario
Returnable / Reversible
Method
Unused wallet credits (purchased)
Yes
Refund to original payment method
Promotional / bonus credits
No
Non-refundable, non-transferable
Booking cancelled in advance
Yes
Credits restored to wallet
No-show on booked slot
No
Credits forfeited
Host-side cancellation
Yes
Full credits auto-restored
Completed charging session
No
Service already consumed
System / technical failure
Yes
Auto-reversal within 24-48 hrs
Duplicate / erroneous charge
Yes
Full refund after verification
06 Exceptional Circumstances
We understand that unique situations arise. In the following exceptional cases, we will review return/reversal
requests on a case-by-case basis:
Charging station delivered significantly less energy than reported or charged for.
Safety incidents or equipment malfunction at a station during a booked session.
Unauthorised transactions on your wallet (after identity verification).
Extended platform downtime preventing you from using pre-booked services.
Please provide as much detail as possible (booking ID, screenshots, timestamps) when raising a request.
07 How to Request a Return or Reversal
To initiate a return or credit reversal request:
In-App: Go to Profile → Help & Support → Raise a Ticket and select "Return /
Reversal Request".
Email: Send a detailed request to support@dxora.com with your registered email, booking/transaction ID,
and reason for the request.
Processing Time: All return and reversal requests are reviewed within 3-5 business
days. If approved, credits or refunds are processed within 7-10 business days.
08 Contact Us
For any questions regarding this Return Policy, please reach out to us:
ChargeXFinder
← Back to Home